Privacy Policy for nbajed

📋 1. Information We Collect

nbajed collects personal information from players through several channels: directly during the account registration process, indirectly through your activity on the platform, and via technical systems such as cookies and server logs. The categories of data we collect are described below.

Information You Provide Directly

When you register an account on nbajed or interact with our support team, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and copies of government-issued identification documents (such as your National Identity Card or passport) submitted during KYC verification.
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Account credentials: Username and encrypted password. We do not store passwords in plain text — all credentials are hashed using industry-standard cryptographic protocols.
• Financial data: Payment method details sufficient to process deposits and withdrawals, including mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account references, and card type (Visa, Mastercard). Full card numbers are not stored by nbajed and are handled exclusively by PCI-DSS compliant payment processors.
• Communication data: Records of your correspondence with nbajed support via email or live chat, including queries, complaints, and responses.

Information Collected Automatically

When you access the nbajed website or platform, we automatically collect certain technical data necessary for platform operation and security:

Data Type	Examples	Purpose
Device & browser data	IP address, browser type, operating system, screen resolution, device identifiers	Fraud prevention, security monitoring, platform optimisation
Usage data	Pages visited, games played, session duration, click patterns, bet history	Personalisation, responsible gaming monitoring, platform improvement
Location data	Country and region inferred from IP address	Eligibility verification, regulatory compliance
Transaction logs	Deposit timestamps, withdrawal amounts, payment method references	Account management, AML compliance, dispute resolution
Cookie data	Session tokens, preference cookies, analytics identifiers	Session management, analytics, marketing attribution

⚙️ 2. How We Use Your Data

nbajed uses the personal data it collects for specific, documented purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process personal data are as follows:

Account Operation and Service Delivery

The core use of your personal data is to create and maintain your nbajed account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and provide access to all games and betting markets available on the platform. Without this data, we cannot deliver the services you have registered to use.

Security, Fraud Prevention, and AML Compliance

nbajed processes identity and transaction data to detect and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other forms of platform misuse. This processing is a legal obligation and also serves to protect the integrity of the platform for all genuine players. Where suspicious activity is identified, data may be retained beyond standard periods and shared with relevant authorities as required by law.

Responsible Gaming Obligations

We monitor gameplay and account activity to identify patterns that may indicate problem gambling behaviour — such as unusually rapid deposit sequences, extended play sessions without breaks, or multiple self-exclusion requests followed by re-registration attempts. This processing is carried out in your interest and in fulfilment of our responsible gaming commitments. If concern thresholds are met, our team may contact you proactively to discuss the available support tools.

Customer Support

When you contact nbajed support, we process your contact data and the content of your communication in order to respond to your query, resolve disputes, and maintain a record of the interaction for quality assurance. Support records are retained for a minimum of three years.

Marketing Communications

With your explicit consent, nbajed may send you promotional communications by email or SMS regarding new games, seasonal bonuses (for example, Eid promotions, BPL cricket season offers, or Pohela Boishakh specials), and platform updates. You may withdraw your consent and opt out of marketing communications at any time by updating your account preferences or contacting [email protected]. Opting out of marketing does not affect your ability to use the platform.

Platform Improvement and Analytics

Aggregated and anonymised usage data is used to understand how players interact with the nbajed platform — which games are most popular, where users encounter friction, and how the overall user experience can be improved. This analytics processing does not identify you personally.

🍪 3. Cookies & Tracking Technologies

nbajed uses cookies and similar tracking technologies to operate the platform, maintain your session, and gather analytical data. A cookie is a small text file placed on your device when you visit the website. Cookies do not contain executable code and cannot be used to access other files on your device.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, maintain your account state between pages, and enable core security features. These cookies cannot be disabled without breaking the platform.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, and notification options — so you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect anonymised information about how visitors use the nbajed website — which pages are most visited, how long sessions last, and where users navigate from. This data is used exclusively for platform improvement.
• Marketing and attribution cookies: Where you have arrived at nbajed via a promotional campaign, these cookies help us understand which promotional channels are effective. No personally identifiable marketing profile is built or sold.

Third-Party Analytics

nbajed may use third-party analytics services to process aggregated, anonymised usage data. These services operate under strict data processing agreements and are not permitted to use any data collected on the nbajed platform for their own independent purposes. No raw personal data is transmitted to third-party analytics providers.

🤝 4. Data Sharing & Third Parties

nbajed does not sell, rent, or trade your personal data to third parties for commercial purposes. Data sharing occurs only in the specific, limited circumstances described below, and only to the extent necessary to fulfil the relevant purpose.

Payment Processors

To process your deposits and withdrawals, nbajed shares the minimum required transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors operating under Visa and Mastercard schemes. These processors operate under their own privacy frameworks and are bound by financial data protection obligations. nbajed does not store full card numbers or mobile banking PINs.

Identity Verification Partners

During KYC verification, identity documents submitted by players may be processed by third-party identity verification service providers. These providers operate under strict data processing agreements, are permitted to use the data solely for the purpose of verification, and are required to delete raw document data after the verification process is complete.

Legal and Regulatory Disclosure

nbajed may be required by law, court order, or a request from a competent authority to disclose certain player data. In such cases, we will disclose only the minimum information legally required and will notify the affected player where we are legally permitted to do so. We will not comply with requests that we believe to be unlawful, overly broad, or disproportionate.

Game and Technology Providers

Certain games available on nbajed are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to operate and verify the integrity of their games. No personally identifiable player data beyond a session identifier is shared with game studios.

🗃️ 5. Data Retention

nbajed retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account relationship with nbajed, plus a minimum of five years following account closure to satisfy AML record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years from the date of submission or the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping standards.
• Support correspondence: Retained for a minimum of three years from the date of the final communication in a given support thread.
• Marketing consent records: Retained for the duration of the marketing relationship and for one year following withdrawal of consent, as evidence that consent was validly obtained and lawfully withdrawn.
• Cookie and analytics data: Anonymised analytics data is retained for up to 26 months; session cookies expire at the end of each browser session; persistent preference cookies expire after 12 months unless renewed.

When personal data is no longer required and the applicable retention period has elapsed, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

⚖️ 6. Your Privacy Rights

As a player on nbajed, you hold a number of rights in relation to your personal data. These rights are summarised below. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 days of receiving a valid request.

Right of Access

You have the right to request a copy of the personal data that nbajed holds about you. We will provide this in a commonly used electronic format, typically within 30 days. We may request proof of identity before processing an access request to ensure that data is not disclosed to an unauthorised person.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly within your account settings. For corrections that require document-based verification (such as a name change), please contact our support team.

Right to Erasure

In certain circumstances — for example, where your data is no longer necessary for the purpose for which it was collected — you may request that nbajed delete your personal data. This right is not absolute: where data must be retained to comply with AML regulations, financial record-keeping obligations, or active legal proceedings, we cannot fulfil an erasure request in full until those obligations are met.

Right to Restrict Processing

You may request that nbajed restrict the processing of your data in specific circumstances, such as while a rectification request is being resolved or where you have objected to processing and the outcome of that objection is pending.

Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid marketing opt-out request, we will cease all marketing communications to you immediately and update your account preferences accordingly.

🔒 7. Data Security Measures

nbajed takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption in transit: All data transmitted between your device and the nbajed platform is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. The padlock icon in your browser's address bar confirms that your connection is secured.
• Encryption at rest: Sensitive data stored in our databases — including identity records and financial information — is encrypted at the storage layer. Even in the unlikely event of a database breach, raw personal data would not be readable without the encryption keys.
• Password hashing: User passwords are never stored in plain text. We use bcrypt or equivalent cryptographic hashing with a unique salt per account, meaning that even internal staff cannot read your password.
• Two-factor authentication: Players are strongly encouraged to enable 2FA via OTP on their nbajed accounts. This significantly reduces the risk of unauthorised account access even if login credentials are compromised.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Staff who handle player data are subject to confidentiality obligations and receive regular data protection training.

Incident Response

In the event of a personal data breach that poses a risk to your rights and interests, nbajed will take immediate steps to contain the breach, assess its scope and impact, and notify affected players without undue delay. We will provide clear information about what data was affected, the likely consequences, and the steps we are taking to address the situation.

Despite these measures, no system connected to the internet can guarantee absolute security. We encourage all players to use strong, unique passwords for their nbajed accounts, to enable 2FA, and to contact us immediately at [email protected] if they suspect any unauthorised activity on their account.

📬 8. Policy Updates & Contact

nbajed reviews this Privacy Policy periodically and updates it when our data practices change, when new services are introduced, or when applicable legal requirements are revised. The "Last Updated" date at the top of this page reflects the most recent revision.

Where changes to this policy are material — meaning they significantly affect how your data is used or the rights available to you — we will notify registered players via the email address associated with their account at least 14 days before the changes take effect. For minor clarifications or corrections that do not substantively alter your rights, we may update the policy without advance notice.

Your continued use of the nbajed platform after a notified policy change takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your account before the effective date and request deletion of your data as described in Section 6 above.

Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by nbajed, please contact us using the details below. We are committed to responding to all privacy-related enquiries promptly and in good faith.